Refund policy

Every hoop we make is custom made to order, meaning you order exactly what you want and we build it and ship it to you. Our hoops are not manufactured in a factory somewhere and thus since everything is custom to order, we do NOT accept returns.

However, if you accidentally ordered the wrong hoop, size, or color, we can offer to exchange it for you. We can replace it for you for a 20% restocking fee. Exchanges can be performed for resaleable items within 14 days of the date of purchase. A 20% restocking fee applies to all hula hoops as these are all custom made items. Shipping is paid by customer both directions.